Job Title: Product Development Technical Service Manager
Job Location: OH
This person will be responsible for leading,
developing and driving the product development
team members to ensure optimal functioning of
the team in achieving department goals. It will
be critical to perform research and provide
analysis and recommendations regarding the
implementation of systems and processes that
have the potential to improve the effectiveness
and efficiency of the technical services
function. Helps create and maintain plans for
the department. Actively supports and implements
the priorities of internal and external
stakeholders through the timely and courteous
delivery of technical expertise.
Essential Job Functions
•Plans, organizes, and directs the activities of
product development team members.
•Supervises the work of team members by
facilitating and tracking project status;
identifying problems and issues; allocating
appropriate resources; and ensuring that
technical support services are completed on
schedule and at the highest levels of quality.
Assists team members in the delivery of
technical services as necessary and appropriate.
•Responsible for timely prioritization and
assignment of customer requests to the
appropriate personnel and completion of those
requests within the established guidelines.
•Responsible to identify, approve, and monitor
the purchase of 3rd-party services, equipment,
materials, and supplies required for the
completion of projects and to maintain
•Works with the Director of Product Development
and Innovation to plan projects, implement best
practices, represent the needs of team members
and other departments, and to maintain alignment
of department goals with the strategic
initiatives of the company.
•Plans and manages assigned projects to ensure
they are completed on time, within budget, and
within scope using established project
management standards, guidelines, and other
Other Job Information